Get advice and guidance on packaging
Help ensure that your goods avoid damage with the correct packaging. Goods without packaging are transported at your own risk and are not covered by our insuranceMoving boxes
There are many different types of moving boxes. At EU Transport, we recommend that you use moving boxes that have a thickness of 7 mm. This means that they can withstand being stacked and they do not break when you move them around.
Place heavy items at the bottom of the box. The moving boxes must MAX WEIGHT 20 KG. and it must be able to be closed completely - preferably with tape. If the moving box weighs more than 20 kg, IT MUST be repacked in 2 moving boxes, otherwise it will not be loaded on the truck.
It is also important to wrap any fragile items in bubble wrap or similar before lying in the moving box.
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TV og andet elektronik
It is important that your TV is packed well. The best way is to pack it in the cardboard box it was delivered in from new, the next best solution is to get hold of a "bike box" from the local bike dealer, and get one of his discarded boxes for bikes. You can wrap your TV in these together with blankets or similar so that it is protected in the box.
If you do not have the option of any of the above mentioned solutions, make sure that your TV is well wrapped in blankets / corrugated plastic and or a splash box.
Vi kan dog ikke give garanti på elektronik under transporten, da vi ikke har mulighed for at tjekke om det fungere når vi modtager det.
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Bicycles
Bicycles must have the handlebars "turned" before collection, and the pedals must be removed. The bicycle must preferably be securely wrapped in cardboard or blankets, and then any bicycle baskets must be removed.
Electric bicycles should be treated just like regular bicycles, and the battery must be removed and put in a bag or small cardboard box.
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Paintings & art
Malerier skal være forsvarligt emballeret, enten med tæpper, eller bobbleplast.
Skal vores forsikring dække en evt. skade under transporten, forlanger de at maleriet skal transporteres i en trækasse der er bygget til formålet.
Alternativt kan være at få det pakket ind i en opsprættet flyttekasse. Det vil også være en god ide at få det pakket ind i en trækasse, hvis det er er et stort maleri, hvilket forsikringselskabet forlanger.
If your painting is not packaged correctly, it will not be covered by our insurance.
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Mattresses, duvets and pillows
Madrasser pakkes ind i kraftig plastik, eller du kan benytte en engangs pressening, der tapes rundt om madressen.
Tynd film er ikke nok til at emballere madresser, da der går hul på dette med det samme.
Dyner og puder pakkes i sække eller lignende, og tapes godt sammen, så sækken er lukket forsvarligt.
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Sofa / furniture
Sofas and other furniture must also be packed before we pick them up at the address. If they are not properly packaged, the transport will be at the customer's own responsibility and the furniture will not be covered under our insurance.
Det er en god ide, at emballere møbler og andet med en engangs pressening eller bobleplast, tæpper eller lign.
Hjørner og kanter skal emballeres ekstra, da de let kan blive ridset eller skrammet under flytning af møblet.
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Glasplader / marmorplader
Glasplader / marmorplader kan være meget skrøbelige. Derfor forlanger vi også at de skal være pakket forsvarligt ind i en dertil bygget trækasse, så den kan transporteres forsvarligt under hele transport, alternativt kan du benytte bobbleplast, tæpper eller pap, dette kan dog ikke godkendes af vores forsikrinsselskab – Hellere bruge for meget emballering, end slet ingen.
If not properly wrapped, the right of complaint lapses.
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Insurance & cancellation
EU Transport has extensive experience in transporting moving goods throughout Europe, and fortunately, it goes without a problem the vast majority of the time. Should the damage occur, our customers can be covered for any damage via our insurance companies, if the customer's goods are correctly packaged.
Cancellation of booked trip
Of course, it can happen that for one reason or another you are forced to cancel the order that has already been made with us. If you wish to cancel your reservation, this must be done by email, no later than 10 days before departure.
If the cancellation occurs between 4 – 7 days before the trip's start date, the customer will have to pay 25% of the agreed price that was made when booking a place on the car.
If the reservation is canceled 4 days or less before the trip's departure, the customer will still have to pay the full price for the reserved seat, as we are unable to book a new customer for this seat before departure.
EU Transport cannot be held responsible for the following:
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- Invalid / defective packaged goods
- Goods that the customer or his / her assistants themselves process, during load and / or unload.
- Goods received without reservation due to damage.
- Goods that the customer himself has packed in boxes, containers, cartons, baskets, furniture or the like, unless upon receipt it is found that EU Transport has caused visible damage to the packaging.
- All types of electrical equipment, unless EU Transport has caused visible damage. (including refrigerators and freezers)
- Goods which for some reason cannot withstand the normal effects of handling or / and transport.
- EU Transport is not responsible for the loss or damage of money, money effects, jewelery, gold, silver, gems....
- Ved en evt skade, bedes kunden fremsende billede af skade samt emballagen fra møblet, så vi kan videresende det til forsikringsselskabet.
- Scratches are not covered by the insurance on used furniture.
TV
Computers
Printers
Refrigerators
Insurance & Liability
Insurance / Liability regarding movements
All moving loads are covered during transport up to 50,000Dkr. per item, provided that the rules for wrapping are followed.
However, there is a deductible of DKK 4,500 per customer.
EU Transport benytter CMR Fragtbrevsforsikring, samt ekstra forsikring under transporten der dækker op til 50.000kr pr. genstand der er emballeret korrekt, derfor kan vores kunder også være sikre på at vi er godt dækket ind, når vi transportere jeres flyttegods.
Skulle du f.eks. have et meget værdifuldt maleri eller lign. er det også muligt at tegne en ekstra forsikring via vores forsikringsselskab mod en ekstra betaling.
Prisen for dette afhænger af værdien på det gods der skal transporteres.
Fortunately, our history says that there has been virtually no damage to cargo we have shipped at EU Transport
Complaint
In the event of visible damage or defects, the complaint must be made immediately and a maximum of 24 hours after receipt of the transported goods.
Failure to do so may not result in a claim for damages against EU Transport.
Control of moving goods
EU Transport reserves the right to make routine checks on the freight we transport for our customers.
Her kigger vi efter våben, euforiserende stoffer, eller andre ulovlige genstande der ikke må fragtes over landegrænser – Vi laver også jævnligt stikprøvekontrol i samarbejde med spansk politi, der sammen med deres narkohund, går en tur i lastbilerne inden afgang fra vores lager i Sydspanien.
Skulle vi mod forventning finde noget , vil vi videregive oplysningerne om hvem der ejer flyttegodset til politiet, der herefter vil blive kontaktet af de rette instanser.
EU Transport kan IKKE holdes ansvarligt for eventuelle ulovligt gods der transporteres, dette er udelukkende kundens ansvar.