Get advice and guidance on packaging
Help ensure that your goods avoid damage with the correct packaging. Goods without packaging are transported at your own risk and are not covered by our insurance
Moving boxes
There are many different types of moving boxes. At EU Transport, we recommend that you use moving boxes that have a thickness of 7 mm. This means that they can withstand being stacked and they do not break when you move them around.
Place heavy items at the bottom of the box. The moving boxes must MAX WEIGHT 20 KG. and it must be able to be closed completely - preferably with tape. If the moving box weighs more than 20 kg, IT MUST be repacked in 2 moving boxes, otherwise it will not be loaded on the truck.
It is also important to wrap any fragile items in bubble wrap or similar before lying in the moving box.
Remember to name all the moving boxes!
Television / TV
It is important that your TV is packed well. The best way is to pack it in the cardboard box it was delivered in from new, the next best solution is to get hold of a "bike box" from the local bike dealer, and get one of his discarded boxes for bikes. You can wrap your TV in these together with blankets or similar so that it is protected in the box.
If you do not have the option of any of the above mentioned solutions, make sure that your TV is well wrapped in blankets / corrugated plastic and or a splash box.
If not properly wrapped, the right of complaint lapses.
Remember to write your name!
Bicycles
Bicycles must have the handlebars "turned" before collection, and the pedals must be removed. The bicycle must preferably be securely wrapped in cardboard or blankets, and then any bicycle baskets must be removed.
Electric bicycles should be treated just like regular bicycles, and the battery must be removed and put in a bag or small cardboard box.
Remember to write your name!
Paintings & art
Paintings must be properly packaged, either with rugs, or bubble wrap. Alternatively, get it wrapped up in a pop-up moving box. It would also be a good idea to have it wrapped in a wooden box if it is is a large painting, which the insurance company requires.
If your painting is not packaged correctly, it will not be covered by our insurance.
Remember to write your name!
Mattresses, duvets and pillows
Madrasser pakkes ind i kraftig plastik, eller du kan benytte en engangs pressening, der tapes rundt om madressen.
Tynd film er ikke nok til at emballere madresser, da der går hul på dette med det samme.
Dyner og puder pakkes i sække eller lignende, og tapes godt sammen, så sækken er lukket forsvarligt.
Remember to write your name!
Sofa / furniture
Sofas and other furniture must also be packed before we pick them up at the address. If they are not properly packaged, the transport will be at the customer's own responsibility and the furniture will not be covered under our insurance.
Det er en god ide, at emballere møbler og andet med bobleplast, tæpper eller lign.
Hjørner og kanter skal emballeres ekstra, da de let kan blive ridset eller skrammet under flytning af møblet.
Remember to write your name!
Glass tables
Glass plates can be very fragile. Therefore, we also require that they be securely wrapped in either bubble wrap, blankets or cardboard - Better too much wrapping than none at all.
If not properly wrapped, the right of complaint lapses.
Remember to write your name!
Insurance & cancellation
EU Transport has extensive experience in transporting moving goods throughout Europe, and fortunately, it goes without a problem the vast majority of the time. Should the damage occur, our customers can be covered for any damage via our insurance companies, if the customer's goods are correctly packaged.
Cancellation of booked trip
Of course, it can happen that for one reason or another you are forced to cancel the order that has already been made with us. If you wish to cancel your reservation, this must be done by email, no later than 10 days before departure.
If the cancellation occurs between 4 – 7 days before the trip's start date, the customer will have to pay 25% of the agreed price that was made when booking a place on the car.
If the reservation is canceled 4 days or less before the trip's departure, the customer will still have to pay the full price for the reserved seat, as we are unable to book a new customer for this seat before departure.
EU Transport cannot be held responsible for the following:
- Invalid / defective packaged goods
- Goods that the customer or his / her assistants themselves process, during load and / or unload.
- Goods received without reservation due to damage.
- Goods that the customer himself has packed in boxes, containers, cartons, baskets, furniture or the like, unless upon receipt it is found that EU Transport has caused visible damage to the packaging.
- All types of electrical equipment, unless EU Transport has caused visible damage. (including refrigerators and freezers)
- Goods which for some reason cannot withstand the normal effects of handling or / and transport.
- EU Transport is not responsible for the loss or damage of money, money effects, jewelery, gold, silver, gems....
- Scratches are not covered by the insurance on used furniture.
TV
Computers
Printers
Refrigerators
Insurance & Liability
Insurance / Liability regarding movements
All moving loads are covered during transport up to 50,000Dkr. per item, provided that the rules for wrapping are followed.
However, there is a deductible of DKK 4,500 per customer.
EU Transport uses CMR Waybill insurance, as well as additional insurance during transport, so our customers can also be sure that we are well covered when we transport your moving goods.
Should you for example have a very valuable painting or other goods of value. it is also possible to take out extra insurance through your own insurance company, where it can often be cheaper than using EU Transport's own insurance company.
Fortunately, our history says that there has been virtually no damage to cargo we have shipped at EU Transport
Complaint
In the event of visible damage or defects, the complaint must be made immediately and a maximum of 24 hours after receipt of the transported goods.
Failure to do so may not result in a claim for damages against EU Transport.
Control of moving goods
EU Transport reserves the right to make routine checks on the freight we transport for our customers.
Here we look for weapons, Europhysics, or other illegal items that must not be transported across borders - We also do spot checks in collaboration with Spanish police, who, along with their drug dog, take a ride in the car before departing from southern Spain.
If we find something, we will pass on the information about who owns the transfer property to the police, who will then be contacted by the appropriate authorities.
English (UK) 
Dansk